Rescheduling or cancelling a session

Go to Appointments in the sidebar and open the session you want to change.

Rescheduling

Choose to reschedule and pick a new time. You can reschedule each session up to three times.

If the session is soon (within 24 hours for free sessions, or 48 hours for paid consultations), your new time is sent as a request. It only changes once the other person accepts, so check that they have.

Cancelling

Choose to cancel. If you cancel close to the start time, you’ll see what happens to the session before you confirm. For example, it may still count as used.

Cancelling with plenty of notice is always the safest option.