Account settings

Open Account settings from your account menu (your avatar, top right). It has three tabs: Account info, Payment and Security.

Account settings covers your login and account details. To change how you appear to other people (bio, skills, headline), edit your public profile instead: Account menu → Edit profile.

Account info

• Basic information: your full name, timezone and date of birth. Click Detect from device to set your timezone automatically. It’s used for session times, deadlines and notifications.
• Show when you are online: turn this off if you don’t want others to see a green dot next to your name in chat.
• Tours: replay the welcome tour, or any of the short page guides, whenever you like.

Tip

Add your date of birth. You’ll need it before you can book a session.

Changing your email

1. Click Change email address.
2. Enter your new address twice.
3. Open the confirmation email we send to your new address and click the link.

Until you click that link, keep signing in with your old address. If you change your mind, click Cancel request.

Payment

What you see here depends on your role:

• Learners add a way to pay (card, PayPal or M-Pesa).
• Mentors and Teams add a way to get paid (bank account, PayPal, Wise or M-Pesa).

When you add a payment method, you’ll be taken to our secure payment provider to enter your details, then brought back. See Billing and payments for more.

Security

• Password: click Update to change it.
• Active sessions & devices: see where you’re signed in, and sign out of any device you don’t recognise.
• Two-factor authentication: add an extra step to sign-in using an authenticator app (such as Google Authenticator, Authy or 1Password). Once it’s on, save your recovery codes somewhere safe. They let you sign in if you lose your phone.
• Passkeys: sign in with your fingerprint, face or a security key instead of a password.

Caution

Turning off two-factor authentication removes both your authenticator app and your recovery codes. Your passkeys aren’t affected.

Need something else?

• Delete your account or change your role: you can’t do these yourself. Use Contact support in the sidebar of this page.
• Safeguarding concern: the safeguarding email address is also in the sidebar.

Quick reference

I want to…	Go to
Change my name, timezone or date of birth	Account info
Hide my online status	Account info → Show when you are online
Change my email	Account info → Change email address
Replay a tour	Account info → Tours
Add a payment or payout method	Payment
Change my password	Security → Password
Turn on two-factor authentication	Security
Add a passkey	Security → Passkeys
Edit how others see me	Account menu → Edit profile
Contact support	Sidebar → Contact support